The DVLA is to close its 39 regional offices in a major reorganisation. After Roads Minister Mike Penning gave the go-ahead for wide-ranging reforms, it was claimed that motorists will benefit from a better and quicker service from the DVLA. The closures involve centralising the DVLA's services and making more transactions available online in order to make it easier for people to deal with the agency at a time and place that suits. The plans will also allow motorists in Northern Ireland to benefit from the same services that motorists in Great Britain have access to in order to give parity of service across the UK. The phased closures will not start until October 2013 and are expected to be completed by December 2013. ?Crucially the transformation of the DVLA's services is intended to achieve an approximate saving of £26 million year on year saving. No offices will close until late next year when alternative services will be available either through its contract for front office counter services, online or directly from Swansea. The DVLA is now working to help staff threatened with redundancy.?
Roads Minister, Mike Penning said, 'The DVLA has been serving motorists for more than 40 years but times and customers' needs change. That is why the agency continues to transform its services to give customers more choice and flexibility while offering best value for money for the taxpayer. These changes - developed after carefully listening to views expressed at consultation - will ensure that the agency delivers a smarter service to bring real benefits for the motor industry and every motorist in this country.'
He added, 'I understand that the phased closure of the regional offices will come as a disappointment to those directly affected. I would like to thank the staff in these offices who have played an important part in DVLA service delivery over the years.'
?DVLA’s Chief Executive, Simon Tse said, 'We are absolutely committed to delivering the best service we can. Our continued movement towards digital transactions and the greater use of other organisations to deliver services on our behalf will make it easier for motorists to deal with us in a way that suits them. A top priority for us now is to support our staff who work in our regional offices. We will do everything we possibly can to provide help and guidance during what are clearly uncertain times for them. We are working closely with the Public and Commercial Services union and those members of staff directly affected to explore all avenues, including possible relocation to Swansea or redeployment within the Civil Service.'
DVLA local office closure timescale
The closure of the DVLA regional offices will be phased over three months beginning in October 2013. The list below shows the date of closure for each office:
31 October 2013
31 November 2013
31 December 2013
In addition, it is expected that the work carried out by the DVLA’s 10 Enforcement Centres (in Birmingham, Bournemouth, Exeter, Glasgow, Chelmsford, Leeds, Newcastle, Nottingham, Preston and Sidcup) will be transferred to Swansea by the end of March 2013.